Customer Care
Shipping & Returns
Everything you need to know about receiving your order and what happens if something is not quite right.
01
Shipping
Standard Delivery
Standard delivery is available across supported locations. Estimated delivery times will be shown during checkout before the order is placed.
Express Delivery
Express delivery may be available for selected areas and products. The applicable delivery charge and estimated arrival time will be shown at checkout.
Order Processing
Orders are prepared before dispatch. Processing times may vary during holidays, product launches or periods of high demand.
Tracking
Once an order has been dispatched, tracking information will be provided where available so you can follow its progress.
02
Returns
Return Eligibility
Items must be returned in their original condition with packaging and any included accessories. Final eligibility will depend on the return policy applied to the product.
Return Window
The final return period will be set when the store policy is connected. The allowed period will be clearly shown on this page and during checkout.
Exchanges
Exchanges may be offered for eligible products where stock is available. Size exchanges will depend on the type of item and product availability.
Refunds
Approved refunds will be returned through the appropriate payment method once the returned item has been received and reviewed.
Please Note
Some pieces may have different return conditions.
Personalized, altered, made-to-order or final-sale items may not follow the standard return policy. Any exception should always be clearly stated on the product page before purchase.
Need Help?
Questions about an order or return?
Our customer care team can help with delivery questions, return eligibility and existing orders.